File a Complaint

The Los Lunas Police Department is dedicated to serving the community by providing quality and professional law enforcement services. In order for the Department to continue to provide the highest quality service, the performance of its employees must be monitored.

When a member of the Los Lunas Police Department has helped you, we encourage you to commend or compliment the performance of that person. If you have had an unprofessional or otherwise unpleasant experience, you may register a complaint with the Department.

The Los Lunas Police Department is proud to serve you. Your input is valuable to us, and we will continue to promote cooperation in the Village of Los Lunas. If it becomes necessary for you to register a complaint, you can be assured that it will be given a fair and thorough investigation.

Complaint Procedure
On-line Complaint Form  

It is the policy of the Los Lunas Police Department to investigate all complaints against Department employees and allegations of misconduct within the Department. Proper adherence to the provisions of this policy will clear the innocent and facilitate prompt and equitable corrective action.

The Department requests that you register complaints in person if possible. When you come in an Internal Affairs Officer will assist you in filling out a report of complaint form against police personal (you may be asked to leave your name and phone number if an I.A. Officer is not readily available when you come in.) This form asks you to identify yourself and then to give specific details about your complaint. An I.A. Officer will then investigate your complaint. You may be contacted and asked addition questions about your complaint. If it is going to take a long time to investigate your complaint, you will receive a letter telling you approximately when you may expect a reply. When your complaint has been investigated, the Chief of Police will review the investigation and will write you a letter explaining what has been found out about the matter.

If you are not able to come to the Department, you may write, call the on-duty supervisor, call the department and tell the person answering the phone that you want to make a complaint, or fill out and submit the on-line complaint form. The supervisor will record your concerns and forward them to the employee's direct supervisor. Depending on the nature of the complaint, it may be investigated by the supervisor or forwarded to an Internal Affairs investigator for a formal investigation.

When registering a complaint against an employee, it is important that you remember the name of the employee, the date and approximate time of the incident, and the specific circumstance of the incident.

Information and evidence are reviewed to determine if the employee's actions violated a law or department policy or procedure.

Things to remember:

In compliance with New Mexico State Statutes the accused employee will be advised of the nature of the investigation and the name of all known complainants.

How to reach us:

Los Lunas Police Department
660 Main St. NW
Los Lunas, NM 87031

Phone: (505) 839-3855
Fax: (505) 352-7741